BetMGM Casino Privacy Policy

At BetMGM, we are committed to protecting the personal information you share with us when you create a BetMGM Canada account, use the BetMGM app, or play at our online casino in Ontario and Alberta. This BetMGM Casino Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have. By registering for BetMGM login credentials or using our services, you agree to the practices described below.

Information We Collect

We collect information necessary to open and maintain your account, to process transactions, and to meet our regulatory obligations under our Ontario and Alberta licenses. The categories of information we collect include:

• Registration details such as your name, date of birth, address, email address and phone number provided when you sign up for a BetMGM online casino account
• Identity verification data, including government-issued ID and proof-of-address documents submitted through our verification partner, Jumio
• Financial information, including deposit and withdrawal history, payment card details, e-Transfer information and other Cashier records
• Gaming and wagering activity across our casino, sportsbook and poker room, including bets placed, bonus usage and BetMGM Rewards Points earned
• Technical and device data, including IP address, browser type, operating system and information collected when you use the BetMGM app or BetMGM casino app on iOS or Android
• Customer support communications, including chat transcripts, emails and call records
• Location data confirming that you are physically present in Ontario or Alberta while wagering, as required by our licenses

Identity Verification and Age Confirmation

We are required to confirm your identity and eligibility before you can deposit or withdraw funds. We verify applicants through Canadian credit bureaus, including TransUnion Canada via Aristotle and Equifax Canada via GBGroup, and, where additional confirmation is needed, through government-ID and proof-of-address checks conducted by Jumio. We confirm that you meet the applicable provincial minimum age — 19+ in Ontario and 18+ in Alberta — and that you are not listed on a self-exclusion register before allowing continued play.

How We Use Your Information

We use the information we collect to operate your BetMGM casino account, process deposits and withdrawals, apply bonus codes such as a BetMGM bonus code or a BetMGM bonus code for existing users, calculate BetMGM Rewards Points and tier status, deliver customer support, detect fraud and problem gambling indicators, and comply with our obligations to iGaming Ontario (iGO), the Alcohol and Gaming Commission of Ontario (AGCO), the Alberta iGaming Corporation (AiGC) and the Alberta Gaming, Liquor & Cannabis Commission (AGLC). We also use your data to personalize promotions, such as a BetMGM sign up bonus, a BetMGM promo code or a BetMGM sportsbook promo code, and to notify you about new offers relevant to your play.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the BetMGM app to keep you signed in, remember your preferences, measure how you use our online casino, and confirm your location during active sessions. A wagering session is terminated immediately if your device leaves the licensed province, and location tracking is required for this purpose. You can manage cookie settings through your browser, though disabling certain cookies may limit your ability to use BetMGM login features or access parts of our sportsbook and casino platforms.

Sharing Your Information

We share your information only where necessary and permitted by law. We may disclose your data to:

• Members of our Affiliate Group, defined as MGM Resorts International, Entain plc and BetMGM, for account management, rewards administration and fraud prevention purposes
• Regulators, including iGaming Ontario, the AGCO, the AiGC and the AGLC, as required under our operating agreements
• Identity verification and payment partners, including Jumio, TransUnion Canada, Equifax Canada, and the payment processors handling PayPal, Apple Pay, Interac e-Transfer, card payments and bank wire transfers
• Service providers who support our Customer Care operations, IT infrastructure and independent testing laboratories approved by the AGCO
• Law enforcement or courts where disclosure is required to comply with legal obligations, including self-exclusion and responsible gambling orders

We do not sell your personal information to third parties for their own marketing purposes.

Data Security

We maintain administrative, technical and physical safeguards designed to protect your personal and financial information from unauthorized access, alteration or disclosure. Whether you access our services through desktop, the BetMGM Ontario app, the BetMGM casino app Ontario, or our downloadable poker software, we apply encryption and access controls to protect data transmitted between your device and our systems. While we work to protect your information, no system of transmission or storage can be guaranteed completely secure.

Data Retention

We retain your personal information for as long as your account remains open and for a period afterward as required by Ontario and Alberta gaming regulations, tax law, anti-money-laundering requirements and dispute-resolution obligations under our Customer Care Dispute Resolution programme. Records relating to self-exclusion, fraud investigations or unresolved complaints may be retained longer where necessary.

Your Rights

Depending on your province of residence, you have rights regarding your personal information, and we support these rights across every BetMGM Canada account. You may:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated account details
• Request deletion of your data, subject to our regulatory retention obligations
• Withdraw consent for marketing communications at any time
• Request information about how your data has been shared with the Affiliate Group or third-party service providers

To exercise any of these rights, you can contact our Customer Care team through the Help & Customer Care portal, by phone, or by email.

Marketing Communications and Opt-Out

We may send you promotional messages about offers such as a BetMGM new user promo or ongoing BetMGM sportsbook promo campaigns, based on your communication preferences. If you no longer wish to receive marketing messages, you can opt out at any time by emailing optout@betmgm.com. Opting out of marketing does not affect essential account or transactional communications, which we continue to send to keep you informed about your BetMGM casino login, account security or bonus status.

International Data Transfers

While your BetMGM Canada account is administered in Ontario and Alberta, certain Customer Care and account-closure correspondence is processed through our affiliated office in Jersey City, New Jersey, USA. Where personal data is transferred outside Canada, we apply contractual and technical safeguards intended to maintain a comparable level of protection to that required under Canadian privacy law.

Children's Privacy

Our services are strictly restricted to individuals who meet the applicable provincial minimum age — 19 in Ontario and 18 in Alberta. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed and any funds handled in accordance with our Terms of Service.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or regulatory guidance from iGaming Ontario or the Alberta iGaming Corporation. We encourage you to review this page periodically. Continued use of your BetMGM casino account after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, you can reach our Customer Care team 24/7 through the Help & Customer Care portal, live chat, phone, or email. Ontario players can call +1-343-488-5355, and Alberta players can call +1-732-268-1930. Accessibility-related privacy questions can be directed to accessibility@betmgm.com. You can also write to us at BetMGM Canada Inc., P.O. Box 1010, First Canadian Place RPO, Toronto ON M5K 1P2.